I am delivering a test package and there is no test booked with the local roads authority, what should I do?
Updated about 5 years ago
EzLicence does not book the test at the test centre. This is displayed on our website and again on our booking form.
We recommend, as soon as you receive a test pack booking, that you contact the learner to request a copy of their booking confirmation issued by the local roads authority. Doing this ahead of the booking allows changes to be made in the event that they have made a mistake.
As the instructor, it is your decision whether to charge the learner for the test package or waive the fee and reschedule it.